Shipping policy
Thank you for visiting and shopping at Mac's Cigar Store. The following are the terms and conditions that constitute our Shipping Policy.
1. Processing Time: All orders placed before 2 PM from Monday to Friday generally ship out the same day. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, processing may be delayed. We will notify you via email if there will be a significant delay in the shipment of your order.
2. Shipping Rates & Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates are based on the shipping method you choose and your location. Our Shipping Partner is CANADA POST.
Shipping Options within Ontario:
- Expedited Shipping: Approx. 2 - 3 Business Days
- Priority Shipping: Approx. 2 - 3 Business Days
Shipping Options outside of Ontario:
- Expedited Shipping: Approx. 4 -10 Business Days
- Priority Shipping: Approx. 2 - 5 Business Days
3. Shipment Confirmation & Order Tracking: You will receive a shipment confirmation email once your order has shipped. The email will include a tracking number that allows you to monitor the status of your shipment.
4. International Shipping: We ship internationally to selected countries. Customs fees, taxes, and duties may apply, and are the responsibility of the customer. Delivery times may vary based on your location and the local postal service.
5. Damaged or Lost Packages: We are not responsible for lost or stolen packages. If your tracking information shows that your package was delivered but you have not received it, please contact your local postal service for assistance. For Damaged Parcel, Please save all packaging materials and damaged goods before filing a claim.
6. Return Policy: For information on returns, please refer to our Return Policy available on our website.
7. Changes to This Policy: We may update our shipping policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.